I am the owner and supervisor of a trucking maintenance firm situated in the mid-west. My business enterprise provides tractor-trailer repair service products and services both equally in-property and around the road for owner/operators who are in transit. I say “in transit” for the reason that a substantial part of our business enterprise comes from vehicles which have damaged down to the highway. We vacation over 200 miles in all directions to obtain them up and functioning as rapid as we can easily.
Furthermore, we offer diagnostic products and services and preventive maintenance including oil adjustments, plug and wire adjustments and tune-ups. Positioned in between two pretty huge cities, we see many business enterprise can be found in as drivers normally choose to steer clear of having to stop around significant metropolitan places as it can typically necessarily mean various several hours of down time. For that reason, we get many phone calls coming in at selected occasions with the working day, although at other situations our phones won't ring for an hour 마블릭 or so or even more. I lately had a trunk examine done on our telephone strains, to find out if we were lacking calls for the duration of our occupied situations. I needed to know if adding a lot more cellular phone strains may possibly increase business. I had been stunned at the outcome.
We had been missing lots of incoming phone calls, much more than I'd imagined. Together with the phones ringing from the hook, I actually had no idea just how Many of us had been unable to get through. Right after I acquired the trunk review outcomes, I additional four much more strains and employed extra customer care Reps. Inside a thirty day period of performing this, I had to include two excess bays to our creating to support the increase in vehicles coming in. In short, my business has developed by thirty p.c from getting the trunk examine performed. The alternative might have very likely been a lower in company as drivers might need decided to quit attempting to schedule with us because of in no way with the ability to get by. It just reminds me that Anything you don’t know can damage you, or undoubtedly your organization.