I'm the owner and manager of the trucking mend enterprise located in the mid-west. My business enterprise presents tractor-trailer repair service providers each in-residence and to the road for proprietor/operators who're in transit. I say “in transit” simply because a considerable part of our organization comes from vans that have 마블릭 broken down to the street. We vacation in excess of 200 miles in all directions to have them up and working as fast as we will.
Furthermore, we offer diagnostic solutions and preventive maintenance such as oil variations, plug and wire changes and tune-ups. Situated among two fairly significant towns, we see many business can be found in as motorists frequently prefer to stay away from needing to end close to key metropolitan regions as it may possibly typically imply a number of several hours of down time. For that reason, we get loads of phone calls coming in at specific occasions with the day, while at other occasions our telephones may not ring for an hour or so or maybe more. I just lately experienced a trunk study done on our cell phone strains, to ascertain if we had been missing calls all through our occupied situations. I wanted to know if incorporating far more phone traces may possibly make improvements to organization. I had been shocked at the results.
We have been missing plenty of incoming phone calls, in excess of I'd imagined. With all the telephones ringing from the hook, I actually experienced no idea just how Many individuals were struggling to get by way of. Following I obtained the trunk research final results, I added 4 a lot more traces and hired a lot more customer service representatives. Inside of a thirty day period of performing this, I'd to incorporate two excess bays to our developing to accommodate the increase in trucks coming in. In a nutshell, my organization has developed by thirty per cent from getting the trunk research done. The choice would've probable been a decrease in organization as drivers may have made a decision to prevent seeking to schedule with us on account of never having the ability to get by means of. It just reminds me that what you don’t know can hurt you, or undoubtedly your business.